Thank you for shopping with Locust Lane!

We hope your rug is everything you dreamed it would be.

Return & Refund Policy

• Returns will be accepted within 7 days of delivery for store credit OR refund, at our discretion, minus a $275 restocking fee. 

• You can initiate a return through our contact page. Please include your order number and reason for return. Once approved for return, rugs must be taken to a professional shipping provider for wrapping and shipping. Customer pays return shipping to LLR. 

• Merchandise must be received in like new condition and subject to inspection before store credit is issued. Returns received with any signs of wear or damage will be refused and returned at customer’s shipping expense.

• Cancellations must be made within 24 hours of placing your order for a full refund. After 24 hours of order placement, you will receive store credit.

• All custom and custom sized rugs are final sale. They will not be eligible for return or exchange.

• All in stock rugs are final sale. They will not be eligible for return or exchange.

• All custom cut rug pads are final sale. They will not be eligible for return or exchange.

Shipping Policy

General Information:

• Orders are shipped via UPS, USPS or Fed Ex. Shipping times vary with collections. 

• If your rug is from our In Stock Rug Collection, it will ship within 7 business days from date of order.

• Our Made to Order Collection rugs ship in approximately 90-120 days or up to 150 days from the order date. 

*Locust Lane rarely experiences delivery delays. However, if your rug should be delayed more that one week past the quoted lead time we will reach out to you with an update.

Damaged and Lost Packages:

• All damaged packages must be reported within 48 hours of the delivery time mark. No exceptions. Please contact sarah@loucstlanerugs.com. We must have pictures of the following to replace the damaged item: damaged packaging, damaged contents, and the shipping label on the outside of the package.