Thank you for shopping with Locust Lane!

Return & Cancellation Policy

We hope you absolutely love your new rug from Locust Lane, but if you need to make a return or exchange, we’re here to help.

You may initiate a return or exchange within 5 days of delivery by emailing orders@locustlanerugs.com with the subject line Return. Please include your order number and reason for return.

Return shipping and all associated costs are the sole responsibility of the customer. All rugs must be professionally packaged and shipped via FedEx or UPS with tracking provided within 3 days of return approval. We kindly ask that you do not use USPS. Locust Lane Rugs is not responsible for items lost in transit.

Once your return is received and inspected, we’ll issue either:

• A refund to your original form of payment, minus a 15% restocking fee based on the full price before any discounts OR a store credit for the full amount.

Please note: Orders placed with a promotional code or discount are only eligible for store credit.

All rugs must be returned in new, unused condition. Items showing wear, signs of use, or damage will not be accepted.

Final Sale Items (Not Eligible for Return or Exchange):

• Custom size or color rug orders

• In-stock mini rugs (2x3 ft)

• Rug pads

• Samples

• Discounted or final sale items

• Gift cards

Cancellations

Orders may be canceled within 24 hours of placement. If an order is canceled within 24 hours of placement, a 2.5% fee will be deducted from the refund to cover credit card processing fees. After 24 hours, canceled orders may be subject to additional fees as per our standard return policy. 

Please note that colors may vary slightly due to differences in screen settings and device displays. We strive to provide filter-free, true-to-life photography, but if you’d like additional photos or have questions before purchasing, we’re happy to help—just send us a message!