Return & Shipping Policy


Thank you for shopping with Locust Lane!

 

Return & Refund Policy

  • Returns will be accepted within 10 days of delivery for store credit OR refund, at our discretion, minus a 15% restocking fee based upon the full price before discount. 

  • You can initiate a return through emailing orders@locustlanerugs.com Please include your order number and reason for return. Once approved for return, rugs must be taken to a professional shipping provider for wrapping and shipping. Customer pays return shipping to LLR. 

  • Merchandise must be received in like new condition and subject to inspection before store credit is issued. Returns received with any signs of wear or damage will be refused.

  • Cancellations must be made within 24 hours of placing your order for a full refund. Cancellation requests made after 72 hours of order placement will incur a $250 restocking fee per rug.

  • All custom and custom sized rugs are final sale. They will not be eligible for return or exchange.

  • All in stock rugs and mini rugs are final sale. They will not be eligible for return or exchange.

  • All rug pads are final sale. They will not be eligible for return or exchange.

  • All samples are final sale. Customers may return the samples, at their expense, for a credit towards a Locust Lane rug purchase of $1,000 or larger.

Exchange Policy

  • Locust Lane will accept exchanges within 10 days of receipt of product.

  • Locust Lane must receive the original rug in house prior to shipping a new replacement. 

  • Head to orders@locustlanerugs.com to start your exchange.

 

General Information:

  • Orders are shipped via UPS, USPS or Fed Ex. Shipping times vary with collections. 

  • If your rug is from our In Stock Rug Collection, it will ship within 10 business days from date of order.

  • Our Made to Order Collection rugs ship in approximately 90-120 days or up to 150 days from the order date. 

*Locust Lane rarely experiences delivery delays. However, if your rug should be delayed more that one week past the quoted lead time we will reach out to you with an update.

Damaged and Lost Packages:

  • All damaged packages must be reported within 48 hours of the delivery time mark. No exceptions. Please contact hello@loucstlanerugs.com. We must have pictures of the following to replace the damaged item: damaged packaging, damaged contents, and the shipping label on the outside of the package.