Yes! We highly recommend adding a rug pad to your order for several reasons:

• Prevents Slipping: Keeps your rug securely in place, especially on hardwood or tile floors.

• Protects Your Floors: Acts as a cushion between your rug and the floor, preventing scratches and wear.

• Extends Rug Life: Reduces friction and absorbs impact, helping your rug maintain its shape over time.

• Adds Comfort: Provides extra cushioning underfoot, making your rug feel even more luxurious.Our super secure rug pads are specifically designed to work with our hand-knotted rugs. They are available in various sizes and can be easily trimmed for a custom fit.

At Locust Lane Rugs, we offer both Made to Order and In Stock rugs to suit different needs.

In Stock Rugs:

• Ready to ship – Ships within 10 business days of ordering.

• Limited availability – Once sold out, these designs may not be restocked.

• Perfect for quick refreshes – Ideal if you need a rug sooner rather than later.

Made to Order Rugs:

• Crafted just for you – Each rug is hand-knotted or handwoven after your order is placed.

• Longer lead time – Production and delivery typically take several months, depending on the rug.

• Customization options – Some Made to Order rugs can be customized in size and color.

If you're looking for something immediately available, an In Stock rug is your best option. If you're willing to wait for a handcrafted, one-of-a-kind piece, a Made to Order rug is a beautiful investment.

If you need a custom size or don’t see the dimensions you're looking for, we’re happy to help!

Email us at orders@locustlanerugs.com with the rug name and the size you're looking for.

No, discount codes cannot be combined. Only onepromo code can be applied per order.

Yes, shipping is free on all orders. 

Not at this time. We only ship to the 48 contiguous states , although we do hope to expand our delivery range overseas in the future. 

Our True to Hue program is designed to help you visualize how a rug’s colors will look in your own space and lighting. We’ve carefully matched select wool hues from our rugs to Benjamin Moore paint colors, giving you a helpful reference for styling and coordinating your home.Here’s how it works:

• Browse Our Matches: Each rug that’s part of the True to Hue program has recommended Benjamin Moore paint colors listed on its product page.

• Order Samples: To see how the colors will appear in your space and lighting, we recommend ordering both a rug sample and a Benjamin Moore paint swatch for comparison.

• Make Confident Design Choices: Use these color matches as a guide to create a cohesive look with your walls, trim, and décor.

Please note: True to Hue is meant to be a reference tool. Because our rugs are handcrafted, colors may vary slightly due to natural fiber variations and dye lot differences. Seeing samples in your own space ensures the most accurate color representation.This program takes the guesswork out of color coordination and helps you feel confident in your rug selection. Let us know if you need any assistance—we’re happy to help! 

Yes! We offer rug samples so you can see the colors, texture, and quality in your own space before making a purchase.

Our rugs are dyed using high-quality, time-honored techniques to achieve their rich and unique hues. We use vegetable dyes. The wool is dyed in small batches by skilled artisans, ensuring depth, character, and slight variations that make each rug one-of-a-kind. Because our rugs are handcrafted, slight variations in color are expected and add to their beauty and uniqueness. This artisanal process ensures each piece is truly special!

Our rugs are crafted using the finest natural materials for durability, softness, and timeless beauty.

• Hand-Knotted Rugs: Made from wool ensuring a luxurious feel and heirloom-quality construction.

• Jute & Wool Rugs: A blend of natural jute and wool, offering a soft yet durable texture.

• Flatweave Rugs: Handwoven fromwool on a cotton backing, making them reversible and ideal for high-traffic areas.

Material Selection: We use high-quality wool, cotton and natural fibers for durability and beauty.

Dyeing the Wool: Our artisans hand-dye the wool in small batches using a mix of natural and synthetic dyes, ensuring depth and richness in color.

Hand-Knotting & Weaving: Depending on the rug type, artisans either hand-knot or handweave each piece on a loom, a process that can take months to complete for a single rug.

Washing & Finishing: Once woven, rugs are washed, stretched, and sheared to enhance softness and refine their final look.

Final Inspection: Each rug is carefully checked to ensure it meets our high standards before it ships to your home.Because our rugs are handmade, no two are exactly alike—each one is a true work of art!

Locust Lane rugs are handcrafted by skilled artisans in India, where some of the world’s finest rugs have been made for centuries.Our rugs are produced in small, family-run weaving studios that specialize in traditional hand-knotting and hand-weaving techniques. We work closely with these artisans to ensure the highest quality craftsmanship while honoring the rich heritage of rug-making.Each rug is a true work of art, created with care, time, and expertise to bring timeless beauty into your home.

We hope you absolutely love your new rug from Locust Lane, but if you need to make a return or exchange, we’re here to help.

You may initiate a return or exchange within 5 days of delivery by emailing orders@locustlanerugs.com with the subject line Return. Please include your order number and reason for return.

Return shipping and all associated costs are the sole responsibility of the customer. All rugs must be professionally packaged and shipped via FedEx or UPS with tracking provided within 3 days of return approval. We kindly ask that you do not use USPS. Locust Lane Rugs is not responsible for items lost in transit. 

Once your return is received and inspected, we’ll issue either:

• A refund to your original form of payment, minus a 15% restocking fee based on the full price before any discounts OR a store credit for the full amount.

Please note: Orders placed with a promotional code or discount are only eligible for store credit.

All rugs must be returned in new, unused condition. Items showing wear, signs of use, or damage will not be accepted.

To start a return, email us at orders@locustlanerugs.com within 5 days of delivery. Please include:

• Your order number
• The reason for the return
• Photos if the item is damaged

We’ll confirm eligibility and provide next steps. All rugs must be professionally wrapped and returned via FedEx or UPS.

If your rug is damaged upon arrival, please email us at orders@locustlanerugs.com within 48 hours of delivery.

Please include your order number and clear photos of the damage. We’ll review the issue and offer a replacement, refund, or store credit based on the situation. Rugs reported after the 48-hour window may not be eligible for resolution.

Orders may be canceled within 24 hours of placement. If an order is canceled within 24 hours of placement, a 2.5% fee will be deducted from the refund to cover credit card processing fees. After 24 hours, canceled orders may be subject to additional fees as per our standard return policy. 

 

Please note that colors may vary slightly due to differences in screen settings and device displays. We strive to provide filter-free, true-to-life photography, but if you’d like additional photos or have questions before purchasing, we’re happy to help—just send us a message!

 

• Custom size or color rug orders
• In-stock mini rugs (2x3 ft)
• Rug pads
• Samples
• Discounted or final sale items
• Gift cards